Fees applying to all new tenancies from 1st June 2019

We may charge a tenant any or all of the following when required:

  1. the rent;
  2. a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
  3. a holding deposit of no more than one weeks’ rent;
  4. default fee for late payment of rent (after 14 days);
  5. reasonable charges for lost keys or security fobs;
  6. payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
  7. payments associated with early termination of the tenancy, when requested by the tenant; and
  8. payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.

Fees applying to all pre-existing tenancies entered before 1st June 2019

We shall continue to apply the charges within the existing tenancy agreement until 31st May 2020.

Since 1991 we have rented properties to thousands of people, and through hard work and attention to detail continue to make many people happy by finding them their perfect property.

Let our experienced and friendly staff guide you through the whole lettings process, from the initial viewing, the paper work and contracts, through to helping you move in.

We are completely transparent with all our fees and pride ourselves on our reputation of being a trusted local agent – you will be in safe hands throughout the whole process.

Call us today on 020 7722 9799 so that we can start helping you find your new home.

Permitted Payments For Tenants:


When an offer is made on a property you will be asked for one weeks rent as a holding deposit.  This forms part of the first month’s rent and is deducted from the balance when you move in.  If your offer is not accepted the holding deposit will be returned to you.  We may hold the deposit for 14 days, if the tenancy agreement is not signed within this period you will be entitled to have the holding deposit refunded unless an extension is agreed in writing. 

The exceptions in which the Landlord may decide not to grant the tenancy and the Agent not refund the holding deposit are: 

  • You do not have the right to rent a property in the UK and the Landlord or the Agent did not know and could not reasonably have been expected to know this before the holding deposit was accepted.

  • You provide false or misleading information and the Landlord or Agent is reasonable entitled to take into account your actions or the difference between the false and correct information in deciding whether to grant you the tenancy.

  • You advise that you no longer want to enter into the agreement

  • The Landlord and Agent take all reasonable steps to enter into the tenancy agreement within 14 days of receipt of the holding deposit, but you fail to do the same.

  • You fail to meet the referencing criteria as below and cannot supply a suitable and acceptable Guarantor:

    • Income to rent ratio of 2.5

    • A satisfactory current or previous Landlord reference if applicable

    • A County Court Judgement (CCJ) which you have not disclosed prior to providing holding deposit


If the rent is below £50,000 per annum you will be required to pay no more than a five week deposit.  If your rent exceeds £50,000 per annum you will be required to pay no more than a six week deposit. 


Propertymark (NAEA)


Property Ombudsman


If a request is received to make a change to your tenancy agreement, we will charge £50.00 (Inc. VAT) for such changes.  An example of this would be a change of sharer.


If a request is received to surrender the tenancy earlier than the expiry date, you will be required to cover any reasonable financial losses that the Landlord and/or the Agent may incur as a result of permitting a surrender.  This will not exceed the loss that the Landlord and or Agent have suffered. 


If keys or any other security device giving access to the property are lost during the tenancy, you will be charged reasonable costs incurred for replacement keys and/or locks. 


Overdue rental payments will be subject to interest at 3% above Bank of England base rate.  This will be calculated from the date the payment was due until the date the payment is received.




If you have any questions on the above please ask a member of staff.